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Customer Success

Customers Come First

Customers are at the heart of why we do this.

Customer Experience

"I have to tell you; based on my experience from a previous life of managing large projects and multiple disciplines and based on the feedback from everyone - You all have done an awesome job with the overall project(s)! I wanted you to know this because I appreciate what all you've done for our mutual customer. Totally Awesome - Thank You!"

Cathleen from Novato, 220 Units Property

"Thanks for being so 'customer friendly' I wish the construction defect repairs I went through in 2004 were as great as you guys have been."

Shelly from San Francisco

Finding Solutions

"Your team has been instrumental in handling difficult and challenging problems for our Association. They have addressed impossible situations with relative ease and find encouraging solutions to problems."

Bernice from Oakland, 200 Units Property

"Our association was very pleased with the services of CIDology... Our projects extended over a couple of years and we have a very difficult association, with little community involvement, but many resistant and negative members. Brian & Roxanne Smith have always been quickly available for us and have followed up and resolved any issues, either on-going or remaining after the projects were finished. Roxanne attended all of our monthly meetings with detailed progress reports and interaction with members. We had several bids for services with extensive documentation-reports, slideshows, walk-throughs, and felt we had plenty of sound information to present to our members. They helped with setting up the assessment we had to have, found the best financing and came up with several options the homeowners could choose from as payment. I feel we have a good "handle" on our reserve study now, and for projected maintenance in the coming years-much better than we ever had before. We would not hesitate to use this company again for any new work needed, or to contact them with any issues regarding our past projects."

Linda from Fremont, 93 Units Property


"While everyone was dreading the project, while no one was thrilled to have to go through such a huge upheaval, we must declare that the project was conducted in the best possible way from the beginning to the end . The disruptions were kept to a minimum and manageable .There were 4 crews, all courteous, professional and as fast as possible under the circumstances. In neat , colored crew shirts, they were easily recognizable as the CIDology Team .
The project manager…, was a gem of a manager. He was helpful, accommodating , listening to suggestions, making the impossible possible - racing around in his little mobile cart, he was somehow always available.
All jobs were neatly finished , the cleanup perfect. We like to thank all the workers for a huge job well done."

J&J from Camarillo, CA

Time Savings

"Wow…You guys are super efficient..."

S. from Fremont, CA

News and Upcoming Events

CIDology Release Statement 2/27/2018


CID represents “Common Interest Development”; -ology means “the study of”. If you combine both, CIDology is the study of Common Interest Developments, which is what we do as we help solve issues for better operating, more valuable properties.

Much of the value of our services is realized before and after a construction or reconstruction project has happened – therefore we do not limit or services to Construction Management only.

We generate and maintain custom secure websites for each of our clients (HOAs) accessible through password protected portals. These are neither stand-alone sites nor can they be connected to existing HOA websites. The contents on the site specifically deal with the issues related to the physical property, its conditions, records, plans, specifications and modeling of current and future considerations so that they are better understood. Information is kept current with the status of the project so that all stakeholders can feel confident and aware of the issues facing the property, goals, progress and future planning as it develops.

Good information available in a timely fashion is key to confidence among the membership and all stakeholders. The historical data and accuracy of current issues empowers better and more effective management, lowering costs, improving property condition, preventing waste and increasing the value of the property.

No. Our process and services were born out of a necessity to solve challenges confronting HOA’s as they age as an alternative to the mistake ridden process typical to the industry because of the difficulties inherent when working with large numbers of property owners over long periods of time. Our clients hire us because we generate results and action that are affordable and improve the value of their property. We have fee structures to fit any property or set of circumstances as we realize there are no two properties that have the same issues.

No. CIDology will assist in the process of finding and selecting contractors and vendors to generate the best possible vendors for the project using time tested techniques. Contractors and vendors are ultimately selected by the HOA; either from local entities known to the HOA or pre-qualified vendors who have demonstrated expertise and business qualities that would benefit the HOA.

Now. Some clients wait too long, thinking it somehow saves time or money, when in reality, the “sooner the better.” It all starts with an initial conversation with one of our professional Project Managers. The purpose of this conversation is to generate an understanding of the client’s wants and needs. The call is free and takes only a few minutes. From there we can tell you our recommendations for next steps. You will have the best success by taking the initial steps to contact us EARLY, preventing the loss of valuable, time, money and effort. Read some of our Case Studies to see other examples that might help you understand. Read some of our case studies to read other examples that might help you understand.

99% of our clientele have or will express those concerns and point of view. Our first order of business is to clearly understand the issues and find funding sources for you. We have successfully put together AFFORDABLE alternatives for your HOA such as we have for others time after time.

We encourage HOAs to review their condition early and take a really good look at the future of the property to avoid the land mines and pitfalls that can come with the eventual aging of any property. Again, that initial call could help maximize the efforts of current and future Board of Directors for years to come.


Case Study: 45 Unit, 2-Story Townhome, Steep Hillside Site,
Inadequate Funding

This property suffered from the effects of an extremely steep site, including shifting soils and years of neglect. Underground utility pipes were fracturing, roofs were far past their useful lives and wood balconies were badly deteriorated. Reserve balances were almost zero. Wooden parking structures with concrete topping slabs cantilevered out over the steep sloping site and were separating from their footings, nearing collapse. The pool was oddly positioned on a hilltop location accessible only by 100 stairs and was cracked and in terrible condition, never used. This was a very difficult funding challenge due to the small size of the property and the vast need. Ultra creative solutions were required, sequenced carefully as access was limited to one narrow common driveway similar to the famous Lombard Street in San Francisco. We saw the value in the views and quaint “bones” of the property. Renderings of the possibilities were generated so stakeholders could envision the end result.

Results: The project was completed successfully and values skyrocketed. This was 10 years ago. Today their property remains a thriving, high value property in the area, indicating there are viable strategies for small properties.

Case Study: 122 Unit, 3-Story Condo, Built 1990, Semi-Marine
Environment, Composition Wood Siding, “Dishing” Floor Slabs up to
7″, Post Litigation

This site had experienced severe “dishing” of the concrete floor slabs at all buildings. Some rooms sloped 7″ from one side to the other due to differential settlement into bay mud fill. The HOA had litigated with the developer and had received an award which was a fraction of what was needed to make necessary repairs.

Our experience with this type of repair made the challenges obvious to our team. Working with the Board of Directors, we assessed the condition of the entire property, generated a plan and strategy to resolve all issues. First, we needed to acquire sufficient funding and explain a very carefully choreographed process to the entire membership as this project would affect the day to day living of all residents to complete. Ground floor units would experience a complete move out as all floors were subject to pressure grouting. Upper floors would remain inhabited but would experience cosmetic cracking and shifting of doors, windows and other features as the sagging buildings were lifted to a level position. Arrangements for 40 families on the ground floor to temporarily move out, along with all their belongings, pets, mail and other items, were made, communicated and scheduled to begin on predetermined dates. As we started to lift the building, crews worked to free and adjust doors so that those above would not become trapped due to building movement. Building by building the process continued until the entire project was completed – under budget – with the community 100% funded and a bright future ahead and property values returned.

Results: Complex, dynamic circumstances can be overcome with proper preparation and diligence.

Case Study: 145 Unit, 3-Story Condo, Built 1990, Wood Shingle Siding, Balcony Decks

This property looked to be in good condition and was well kept on our initial visit. The Board of Directors had been in place for many years and was very aware of the condition of the property. A philosophy of proactive maintenance and doing the job right to maintain property values were hallmarks of this Board. A recent repair project by another firm to landings, stairs and handrails concerned the BOD due to the amount of scope creep from the initial inception through completion. The work had been completed and the repairs were made in kind so similar maintenance was expected into the future as well. The Board wanted better forecasting and control over the process for the next larger project which involved balconies, siding and overall exteriors. The scope creep from the previous project had eroded the reserve fund beyond expectation.

Solutions to better approach and fund the project affordably were needed. Our staff seized the challenge, suggesting methods to use longer lasting materials and construction techniques that would easily outperform original construction. By performing a Stage 1 Site Evaluation, the scope and challenges were clear to all parties. We developed an affordable funding strategy that provided ample funding for the project and a 100% funded future. Our studies of the effects of the more efficient techniques of construction generated lower bids from contractors, enabling the full scope of work with less stress on the reserves. All components of the project, from the top of the roof to the asphalt, received maintenance in approximately 7 months. A future maintenance plan with full warranties and closeout documents were presented to a pleased Board of Directors and satisfied membership.

Results: The proactive approach of the HOA generates optimum property value and condition.

Case Study: 443 Unit, 3-Story Condo, Built 1979, Sprawling Grounds

When we were first introduced to this property the list of needed repairs was daunting. A roof project had been started and the contractor failed before work was complete on a third of the units. The Board of Directors had deteriorated to just 3 members and they were having trouble finding others to fill the seats. The Board’s experience with contractors was such that change orders tended to be out of control and there was a complete lack of confidence in any of the past vendors. Nevertheless, the Board was determined to finish the roofing project and continue to chip away at the long list of deferred maintenance items. The Board advised us of their previous experience and desire to get it right this time.

One of the unique challenges of this site was the 4 languages required to communicate with the residents. Another was the vast amount of cabling and electrical conduits that had been applied to the exteriors of the buildings by a cable company rewiring process and security lighting upgrades installed over the years. The site had flat roof carports that continued to be a problem due to debris, tires, bicycles and other items that were thrown up onto the roofs. These structures were built poorly and constant maintenance was required to keep lights on and roofs leak free. Ultimately, we developed an affordable plan and strategy to make the necessary differed maintenance repairs which included all the roofing, siding and termite repairs, complete painting, site lighting, re-cabling and landscaping to make the buildings and the ambiance of the site clean, modern and current. This process increased curb appeal remarkably. Due to massive rot and cost of replacement, alternatives were developed to change the flat BUR roof and wooden framing systems of the carports to an architecturally upgraded steep sloped metal corrugated roof system. This alternative solved the problem of debris on the roofs, added curb appeal due to the design, added tamperproof energy saving lighting for increased security and raised the clearance height so SUVs and trucks would not damage the structures overhead clearance. The alternative repair was completed for less than the cost of repairing and reroofing the old structures. The added benefit of virtually zero future maintenance and NO future reroofing saved hundreds of thousands of dollars in future maintenance costs and lower current dues accordingly.

Results: Rethinking how the site is being used can help generate a positive outcome.

Case Study: 370 Unit, 4-Story, 9 Building Condo with Parking Below, Built 1978, Marine Environment

This property was built over fill. Over the years the buildings had settled approximately 14 inches, generating challenges with uneven floor slabs, sloped and leaning entry stairs, waterproofing problems at every level and seriously ponding roofs. Read More Rotted structural beams and components were chronic throughout the site. Many areas and balconies were either under temporary shoring or were closed due to unsafe conditions. There had also been a fire the previous year causing severe damage to one building of approximately 40 units which was incomplete due to an unresolved dispute with the contractor and the insurance had been exhausted. In addition, a repair project had begun based upon a contractor designed scope and budget of approximately $600,000 which was intended to make adequate repairs to all 9 buildings.

We became involved when the contractor had expended nearly the entire $600,000 budget on one portion of one building. Our first order of business was to resolve the claims and disputes with contractors for the fire damage project and the incomplete repair project. Both were resolved and the HOA made whole including an exhaustive list of incomplete punch list items on both projects. Second, we performed a complete site evaluation and developed a comprehensive approach and solutions for each of the many conditions being experienced. Resolving the soil settlement issues, safe ingress and egress from the buildings, immediate water intrusion and life safety issues were top on the list. Immediate short term cash was also needed as the long term solutions were being developed. We arranged for a small bank loan generating needed cash within the first 45 days. We developed several options working with the HOA for short and long term solutions to get the entire property under control. This included future planning for the next 30 years, assuring the success of the HOA.

Ultimately the membership elected to proceed with a project designed to solve all the current issues across the site and provide for a stable and affordable financial plan. This was more than 15 years ago and we have since worked with this now very desirable community on other projects per their future plan.

Results: It is never too late for good planning and updated strategies to achieve the desired goal.

Case Study: 200 Unit, 5-Story, Apartment to Condo Conversion, Built 1973, Marine Environment with a Marina

This property was once a very popular apartment complex before being converted to condos in the late 1980s. Design and construction flaws were chronic throughout. An expansive elevated wooden walkway system connected all floors which were badly deteriorated throughout. The Board of Directors struggled with the maintenance issues and contracted for several engineering reports by others to resolve the issues. All were stifled as the costs were out of reach for the community. The morale in the community was deteriorating as well. Flat roofs had more than 40 sump pumps connected to garden hoses as the only means to drain the ponding roofs. Massive rot was present in structural support beams; leaks through the building envelope had generated substantial mold conditions along with an extensive list of other challenges. The complex nature of the structure made it very difficult for stakeholders to understand and deal with the issues at hand.

Using our 3D modeling and BIM systems, these difficult to understand issues became instantly clear and manageable. Every unit required differing scopes of work and a carefully choreographed sequence which was available to all using our systems and a diligent management process.

Results: A good model (picture) can simplify complex issues. In the end this property was revitalized and made manageable for the benefit of all stakeholders.

Case Study: 250 Unit, Improper Maintenance, Code Violations and Inadequate Funding

A large condo project built in the 1960’s improperly maintained more than 1,000 large wooden structural posts for decades. These structural components were a predominant design feature on this project. They supported hundreds of tons of a wooden façade and balcony decks at all units. A design flaw from original construction caused the wooden posts to wick water at the base of the column, causing the bottoms to rot. A similar flaw and condition was at work at the top of the unprotected post. Apparently, due to the cost and difficulty of replacing the post and correcting the design deficiency, the HOA adopted a process of cutting and patching the posts as they rotted. It also appeared that a structural engineer was not consulted nor were building permits obtained at any time. Soon this process became a standard of repair that was repeated nearly a thousand times over decades. This process weakened the structure dramatically, creating a huge structural and life safety hazard that the HOA was oblivious to.

When we became involved we immediately pointed this out to the Board of Directors with the primary concern of protecting inhabitants from the possible collapse. Components had begun to fall during winds and weather. Upon investigation, rot was everywhere with poorly patched and repaired components throughout the system. Ultimately the decisions made by those managing the property years before were flawed, and they only considered the immediate cost of repair rather than the long term impact of multiplying bad decisions. These bad decisions guaranteed that in the end the entire structure would have to be demolished and replaced.

Alternatively, with the correct approach, a comprehensive plan with a design by a structural engineer, good waterproofing details and competent vendors correcting and preventing the chronic rot and further damage throughout the structure would have saved the HOA millions.

Alternatively, with the correct approach, a comprehensive plan with a design by a structural engineer, good waterproofing details and competent vendors correcting and preventing the chronic rot and further damage throughout the structure would have saved the HOA millions. Results: Better materials and techniques equal lower dues.

Case Study: 165 Unit, Problem Resolution Material Supplier — Windows and Sliding Glass Doors

An HOA was undergoing an exterior repair project which involved replacement of 5,000 windows and sliding glass doors. The chosen manufacturer offered both quality and energy efficiency at a competitive price due to the volume of windows within the purchase. Windows started to arrive in large shipments and were stored in tractor trailers from the factory, where workers would pull windows as needed. Lead time was approximately 10 weeks. Windows installation went well for the first several weeks, emptying several trailers as more arrived in a choreographed sequence due to the limited storage area available onsite. Because the residences were inhabited, it was essential that the windows be onsite and ready for install before the old windows were removed so that we could ensure new windows were in place and working the same day.

During a normal inspection of the process we noticed a strange tint on several of the windows at one section of the project. At that time approximately 30% (1,500) windows had been installed. The tint problem was initially visible from the exterior only when the windows were not in direct sun. We initiated a discovery process involving the manufacturer and soon found that there appeared to be a problem with the UV coatings applied to the glass at some of the units inspected in the initial test. We immediately broadened the scope of the investigation inspecting for the UV coating problem and any other window quality issues at all installed units. We insisted the inspection process be expedited as the more flawed units that were installed the more windows would have to be removed and reinstalled which would disrupt residents again and add additional long lead times and project delays that were potentially substantial and damaging to the HOA. Work crews of more than 70 were onsite daily and an understanding of the scale of the problem and a reliable resolution was needed quickly.

Within days we had inspected several hundred units and found the problem widespread.

We shifted the team to the stored units. This involved a huge effort; unpacking the full trailers, inspecting and recording the findings and repacking the trailers so the custom sized windows remained organized. We insisted the manufacturer solve production problems at the factory, confirm in writing to our client that production issues had been resolved and that special production runs be made in order to provide delivery of new windows within 10 days rather than 10 weeks for the yet to be installed windows with a similar parallel process established for the already installed windows.

We also insisted that the manufacturer cover all costs and extend the warranty conditions as well. The manufacturer agreed, the project was reorganized accordingly and the process to resolve began. Meanwhile, we advised the entire membership of the issues and organized a town hall type meeting to explain the details for those that already had windows installed and those who were yet to receive the new windows. It was important to communicate the details clearly to all owners so that confidence in the materials and the process were maintained without lingering concerns. Technical, practical and financial issues were communicated to all and ultimately the process of resolution went smoothly through completion. Occasionally, there are problems with production. In this case, thousands of hours and hundreds of thousands of dollars were at risk to correct the issues. Expertise, diligence and dedication are required to sort these issues out and resolve them quickly and efficiently.

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